Serena F.

Serena F.

Serena F. Verify

Hospitality and food / Hotel receptionist
  • Member Since: 15 Sep 2021
  • Experience 0 - 2 Years
  • Age 34 Years
  • Salary £ 17,500 - £ 19,500
  • Expected Salary($) 16K - 20K
  • Address London, United Kingdom
  • Education Levels Certificate

I am a very organised, hard working and sociable person with great team spirit. My friendly and polite personality suits customer service. I believe attention to detail is very important and this allows me to keep high standards of work.


Languages

Italian - Native

English - Advanced


Education and Training

Operator status of the commis-catering kitchen/dining and bar.


Work Experience

  • 11 Jul, 2012 - 11 Nov, 2013
    Waiter / Waitress

    Welcoming customers and directing them to the tables. Taking orders. Answering guests queries in a polite and helpful manner. Serving dishes and drinks to customers at tables. Relaying, preparing and setting tables for the next service.

  • 13 Jan, 2014 - 15 Apr, 2016
    Secretary

    Diary/appointments management. Filing (company and clients confidential records). Receptionist duties: telephone and messages handling, post handling, client reception and assistance. Keeping stock updated. Running errands as needed

  • 05 May, 2016 - 05 Nov, 2017
    Supervisor

    Monitor expenditures,stock,wastage and use-by dates.Ensuring the completion of daily financial paperwork and cash handling and that all expenditures are covered by an invoice or receipt.Taking payments.Preparing and serving food and coffees

  • 30 Nov, 2017 - 30 Dec, 2018
    Receptionist

    Greeting, welcoming and announcing guests appropriately. Managing reservations via email, phone, internal systems. Responsible for completing a table plan to ensure smooth service. Responding to guests queries and complaints.

  • 13 Mar, 2019 - 13 Mar, 2020
    Barista and Waiter / Waitress

    Providing an excellent customer service at all times. Training, supervising and coordinating new team members. Dealing promptly to any queries and complaints. Taking payments. Preparing and serving food

  • 20 Aug, 2020 - Currently Working
    Receptionist

    Greeting, welcoming and announcing guests appropriately. Managing reservations via email, phone, internal systems. Responsible for completing a table plan to ensure smooth service. Responding to guests queries and complaints.

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