Jobs opposite of customer service

1. Identify your transferable abilities.

Many customer service talents are transferable to other positions. Customer service representatives, for example, must be good communicators. Interacting with clients on a regular basis teaches you how to express your views and ideas in a clear and simple manner. While this is essential for customer service positions, it is also essential for almost every other career.

You may still mention many of these talents in your resume and cover letter when looking for positions other than customer service. Here are a few more transferable customer service talents to mention in your application materials:

Adaptability

Collaboration

Dispute resolution

Patience

Problem-solving

Reliability

Stress control

Time administration

2. Look for possibilities inside your firm.

While seeking for a new job is a possibility, you might also ask if you can transfer to another department inside your current employer. Consider what professions your customer service experience may lead to. For example, if your firm has a marketing team, your experience with the company may qualify you for the position. Explain to your company that your customer service expertise provides you an inside view at a customer's experience that other candidates may not have.

Even if you ultimately wish to leave this firm, going to a different job inside the company tells prospective employers that you were able to advance in your work. A promotion is a good accomplishment to include on a resume. You may use this new job to advance to the next non-customer service position you apply for.

3. Reevaluate your passions.

If working in your present employer isn't an option, it's time to reconsider your options. Consider what you want from a career. Take a career quiz or personality test to help you decide what you want to do. For example, the Myers-Briggs Personality Type Indicator matches you with one of 16 distinct personalities based on the questionnaire answers you supply. You may utilize these findings to find a rewarding job. When choosing a profession based on your passions, be sure that you will not be working with clients.

4. Acquire new credentials.

You may realize that your existing experience qualifies you to apply for new positions. You may also discover that you need to return to school in order to be qualified for the job you desire. Consider extra education and training to be an investment in your happiness and well-being. You can someday work in a position you like if you put in the time and effort today.

5. Start small and work your way up.

If you want to change careers completely, you may have to start at the bottom. Consider applying for internships to get some experience. You may progressively work your way up the professional ladder as you gather more relevant experience.

There are several more opportunities to acquire experience while working in customer service. A side employment, for example, is an excellent method to broaden your horizons while constructing your résumé or portfolio. After a while, you may be able to quit your customer service position and transform your side hustle into a full-time employment.

6. Start networking.

Take advantage of networking opportunities while you work toward your new job. See if you can join any industry networking organizations. They may have resources to help you break into the sector. Similarly, there may be many gatherings where you may meet other experts. Make an attempt to exchange contact information with and follow up with some of the people you meet. They could be able to assist you in breaking into the sector.

7. Look for a mentor.

Learning how a seasoned expert got into their field will help you decide what actions to take. If there is someone you admire in the field you want to work in, request an informative interview with them. Inquire thoughtfully about their career and how they arrived to where they are now.

8. Job shadow for a day.

When changing careers, you want to be sure that you are making the best choice. While visualizing a profession other than customer service may sound great for you, it's essential to acquire a more realistic picture of what your future job would entail. Spending a day job shadowing allows you to observe what a professional performs on a typical day at work.

9. Keep an eye out for employment advertisements.

When considering this career opportunity, be solid in your choice to quit a position in customer service. If a job description emphasizes dealing with clients, save your time and apply for another position. Whether dealing with customers is no longer something you want to do, you might check with your employer to see if you'll have to engage with them. It's as simple as asking, "Will there be any consumer contact?" These kind of inquiries might help you understand what to anticipate when taking a new job.