*Must be located in or near Louisville, Kentucky*

We are seeking a driven, resourceful Transaction Coordinator & Client Care Specialist to own the client journey from contract to close, and beyond. This role is for someone with a whatever-it-takes attitude, who thrives in fast-paced environments and brings a client-first, growth-focused mindset.

As an extension of our leadership team, you’ll ensure every buyer, seller, and homeowner receives a seamless, referable experience. From managing transactions and reporting to building long-term client relationships, your mission is clear: create loyal fans eager to share their experience with others.

Key Responsibilities

• Own the Opportunity Pipeline – Manage the client journey from Representation Contract through three years post-closing
• Lead Pending-to-Close Operations – Act as the primary client contact during contract-to-close (excluding repairs, appraisal, and closing negotiations)
• Shadow & Support Agents – Partner with agents to anticipate challenges and deliver a consistent, exceptional client experience
• Daily Transaction Reporting – Prepare and distribute “Soft Close” reports covering opportunity stages, listings, buyers, and closings
• Track Closings & Financials – Maintain accurate records of transactions, commission payouts, and distributions
• Manage Client Review & Referral Systems – Drive 5-star Google reviews, capture referrals, and conduct satisfaction surveys
• Support Co-Op Agent Referrals – Develop systems for agent-to-agent referrals within the team and Market Center
• Vendor Relationship Management – Maintain strong vendor partnerships and vet new resources for clients
• Strategic Partnering – Provide insights, recommendations, and solutions to leadership for high-impact decisions

Knowledge, Skills & Attributes

• Relationship Builder – Connect quickly, build rapport, and maintain trust throughout the client lifecycle
• People-Oriented Mindset – Naturally empathetic, client-focused, and passionate about service excellence
• Strong Communication Skills – Clear, concise, and adaptable in both written and verbal interactions
• Organizational Excellence – Highly detail-oriented; skilled at managing multiple deadlines simultaneously
• Learning-Based – Open to training, coaching, and feedback to continually improve systems and processes
• Script & Dialogue Proficiency – Willing to learn and leverage proven frameworks for success
• Proactive Problem-Solving – Anticipates and resolves issues before they escalate
• Collaboration & Resilience – Works well with diverse teams and stays composed under pressure
• Process Improvement – Continuously enhances systems to maximize efficiency and client satisfaction

Education & Licensing

• High school diploma or equivalent required
• College coursework preferred
• Real estate licensing or prior real estate administration experience a plus

Job Type: Full-time

Benefits:

• Paid time off

Work Location: In person