We are seeking a highly motivated and experienced Sales & Reservations Officer B2C to join our dynamic team. If you have a strong background in sales, reservations, or a related field and are passionate about providing exceptional customer service, we would love to hear from you. This is a fantastic opportunity for someone with a proven track record in the travel and hospitality industry, looking to contribute to a growing and fast-paced environment.

Responsibilities:

● Collaborate with clients to assess their needs and recommend suitable hotels, transportation modes, and accommodation options.

● Respond to client queries promptly and calculate total travel costs, offering alternatives for fully booked options.

● Maintain and manage all bookings, ensuring services are confirmed, payments collected on time, and details are accurate before guest arrivals.

● Address travel-related issues, resolve complaints efficiently, and provide updates to supervisors as needed.

● Provide 24/7 client support via corporate email and phone.

● Work within the reservation system to monitor deadlines, enter and maintain data accurately, and issue “proforma invoices.”

● Build and nurture strong, long-lasting relationships with clients and partners.

● Update clients and partners on special offers, news, and hotel services.

● Analyze market and partner activity, recommend improvements, and work on market expansion strategies.

● Conduct sales calls, online meetings, and communication through various channels to maintain and grow client and partner relationships.

● Prepare and submit comprehensive weekly and monthly reports on sales and operational performance.

● Participate in team and client meetings, including webinars and marketing initiatives.

● Achieve sales targets and key performance indicators (KPIs).

● Cooperate with hotels’ reservations and sales teams to ensure seamless operations.

● Monitor and address underperforming partners and resorts with strategic recommendations.

Qualifications Required:

● Minimum of 3 years of relevant experience in sales, reservations, or a related field.

● Bachelor’s degree in Tourism, Hospitality or related field.

Skills & Competencies:

● Strong attention to detail and high-level accuracy in calculations and bookings.

● Proficiency in accounting software and MS Office Suite, with advanced Excel skills.

● Excellent organizational and multitasking abilities.

● Outstanding verbal and written communication skills in English.

● Proven ability to work independently and collaboratively in a fast-paced environment.

● Strong problem-solving and analytical skills.

● Commitment to confidentiality and ethical standards in client and financial dealings.

CV can be send to the following email: Hr@letsgomaldives.com

Gender :Any

Age range :N/A

Minimum qualification :No_minimum

Minimum years of experience :3 Year

Differently abled may apply :Yes