Critical Tasks and Expected Contributions/Results:

• Act as key contact to assigned intermediaries and clients for defined book of business for day to day escalations

• Deliver a high quality of customer service to internal customers, clients, intermediaries and prospects by answering queries and investigating, resolving services issues across an assigned section of our portfolio

• Pro-actively manage and successfully negotiate profitable renewal retention of defined portfolio-rated book of business.

• Identifying areas of process improvement and collaborating with respective stakeholder functions in executing changes

• Project lead in ad-hoc assignment(s), product development etc.

Key Challenges/Anticipated Changes in Environment:

• Ability to foster collaboration, value perspectives of others and gain support and buy-in for organizational proposals

• Liaise with internal departments, e.g., underwriting, claims teams, marketing, in line with established procedures to ensure optimum service to client

Developmental Value of Position:

• Ability to work independently to achieve retention and financial targets set on assigned portfolio

• Develop proactive strategy to anticipate client needs and objectives ahead of policy renewals

Experience/Knowledge, Education and Other Requirements:

• University education required

• Excellent communication skills, both written and spoken English

• PC literate – Solid knowledge of basic Microsoft applications, including Word, Excel, PowerPoint and Outlook

• Capable of prioritising workloads in order to meet tight deadlines

• 3 or more years of Sales/Account Management experience in Group Health Insurance and in Insurer/Broker roles preferred

• Certificates in General Insurance and Health Insurance

• Candidate with less years of experience would be considered for a junior role

Personal Competencies Required:

• Presentation Skills

• Self-motivated

• Effective goal setting

• Results Driven

• Sense of Urgency

• Problem Solving

• Strong sense of ownership

• Self-starter with the ability to demonstrate independent judgment and discretion

• Strong interpersonal communication skills

• Strong Financial Acumen, Analytical and Negotiation Skills

• Regulatory awareness

• Good business/product knowledge

• Influencing skills

• Inter-cultural Orientation