IT support technician job

Maintaining an organization's computer and network systems falls within the purview of an IT Technician, often known as an IT Support Technician. Troubleshooting and diagnosing problems with computer hardware and software, setting up computer networks, and providing assistance to workers and customers with difficulties relating to information technology are all part of their responsibilities.

The obligations and responsibilities of an IT technician

IT Technicians are responsible for the operation and maintenance of computer systems as well as networks in order to provide users with the highest possible level of IT capability. The following are some of their primary obligations and responsibilities:

Assuming the role as the organization's primary point of contact for information technology support

Managing the installation, configuration, and upkeep of software and hardware components of computer and network systems

Identifying problems with software and hardware and finding solutions to those problems

The process of repairing and replacing broken components of computers and networks

Installing updated versions of anti-virus and firewall software on client and server computers in order to guarantee their privacy and safety

Providing assistance to individuals whenever they have difficulties with their computers or other network devices

Performing routine maintenance on and revisions to technical documentation

Conducting tests on new gear and software prior to installing it on a larger scale

What exactly is it that an IT Technician does?

An information technology technician is responsible for ensuring that a company's computer systems are operating efficiently in order to facilitate more simplified business procedures. They are responsible for the installation of computer hardware and software, the updating of programs, as well as the diagnostic testing and maintenance of computer components. IT Technicians are also responsible for the installation of internal and external computer networks inside an organization to guarantee that servers are able to provide information to both internal and external customers. They assist individuals in resolving difficulties with networks, hardware, and software, and they put up firewalls to protect information technology systems. IT Technicians may provide technical help for their employer either on a full-time or temporary basis, depending on their area of specialization and the employment needs of their employer.

Competencies and credentials required of an IT technician

An good technical aptitude, including the ability to setup operating systems and network devices, is required for someone working in information technology (IT). A qualified applicant for the position of IT Technician will possess a variety of required skills and credentials, which often include the following:

Proven job experience in the field of information technology, either in IT support or IT technician positions

Computer Science or other related subjects, with at least an associate's degree or an advanced apprenticeship.

Operating system expertise including but not limited to Windows, Mac OS X, Linux, and UNIX.

Experience in the implementation of internet and network security standards in practice

Problem-solving skills

Abilities in the creation of technical documentation

Organisational and interpersonal skills

IT Technician experience required

Candidates that have previous experience in relevant tasks, such as working at an IT help desk or providing IT support, are often favored by employers. They have extensive expertise of mobile and desktop operating systems, including all of its facets. Network setup, diagnosis, and maintenance are all areas in which an IT Technician has to be experienced. These experts have previous expertise with protecting computers and networks using a variety of security measures, such as firewalls, antivirus software, and malware protection.

IT technicians often need to give technical help via the internet and so should be knowledgeable with various virtual network technologies. Because the work involves interacting with consumers and providing customer assistance, they also need to have outstanding communication skills in order to be successful in it. The majority of jobs in the field of information technology need candidates to be skilled in the usage of command-line interfaces for Windows, Mac OS, Linux, and UNIX. A number of organizations want potential applicants who are also proficient in programming. Training on the job is sometimes provided for entry-level jobs, while mid-level and senior IT Technician roles normally need two to five years of work experience.

Specifications for the Education and Training of IT Technicians

A higher education college course in computing or IT support is often required of information technology technicians. Candidates who possess a Level 2 Certificate in ICT Systems Support or a Level 3 Diploma in ICT Professional Competence may be considered for employment by some businesses. A more advanced apprenticeship in either the support or infrastructure of information technology is also beneficial. Employers place a premium on individuals who have earned industry-recognized credentials, such as the CompTIA A+, the Google IT Support Professional certification, and equivalent courses offered by Microsoft and Cisco.

Budgetary considerations for an IT Technician

The annual income of an IT Technician is estimated to be £22,075 on average by the website Indeed Salaries. The particular tasks and responsibilities of the work, the company, the location, and the amount of experience all all have an impact on the salary.

Job description examples for related roles

If you are not interested in hiring an information technology technician, here are some additional examples of job descriptions that are related:

Help Desk Clerk

Technician Specializing in Technical Support

IT Technician job description

What characteristics are essential for a successful IT Technician?

The capacity to find solutions to issues should be considered the most essential skill for a successful information technology technician. IT technicians that are proficient in discovering, diagnosing, and troubleshooting problems are essential to the smooth running of any business's information technology infrastructure. Because they must be able to listen to and empathize with non-technical staff and customers who are having troubles with their computer systems, this profession takes patience. Because this job requires regular face-to-face interaction with customers, IT Technicians should have strong communication abilities, both verbal and written, in addition to the other qualifications listed below.

To whom does an Information Technology Technician report?

Depending on the organizational structure of the firm, an Information Technology Technician may report to a variety of senior personnel. However, in most cases, they are responsible for reporting to an IT Manager, Office Manager, or Office Administrator.

What should you look for in a resume for an information technology technician?

When reviewing the CV of an IT Technician, you should search for proof that they have experience working in a capacity that is comparable. The perfect applicant will have a strong understanding of the principles of information technology, including computer hardware, operating systems, networking, security, troubleshooting, and programming. Also, check for any remarks or instances of the candidate's ability to tackle technical challenges in their past positions. This can help you determine whether or not they are qualified.