Airport information assistant jobs

THE WORK AND ALL THAT IS INVOLVED IN IT

In your role as an airport information assistant, it would be your responsibility to provide assistance and support to passengers inside the airport terminal. You would respond to passengers' requests for information and keep them informed about changes to flights.

You would be responsible for the following:

Providing the most recent information on flights and services to customers.

Providing travelers with directions around the airport, such as how to locate the appropriate departure gate.

Answering telephone queries.

Using the public address system to advertise various matters.

Taking care of customer problems

Keeping a computerized flight information system up to date while also monitoring it.

Working with a small group at the information desk located in the main concourse is where you will spend the most of your time as part of this role.

In more intimate airports, your responsibilities may also include the following:

Buying and selling currency

Making reservations for hotels and rental cars

Taking care of missing or misplaced items

Information desks are often manned around the clock, and employees typically rotate through different shifts according to a schedule. Part-time hours may be available.

Airports are often quite bustling places that are also very packed and loud. You would be responsible for handling a variety of inquiries and may be required to utilize your initiative in some circumstances, such as assisting passengers who are unable to communicate in English or assisting parents who have misplaced their kid.

It is possible to earn between £11,000 and £14,000 in your first year of work. This figure has the potential to increase to between £17,000 and £24,000 per year with further experience and responsibilities.

HOW TO BEGIN THIS OPTION FOR A PROFESSIONAL CAREER

You may find a list of airlines on the website of the International Air Transport Association, and you can find contact information for airports on the website of the Airport Operators Association.

GoSkills, which is the Sector Skills Council for transport, found that there is a significant concentration of employment in London and the south-east owing to the existence of large airports in the region. This was discovered as a result of the fact that GoSkills was established.

In addition, advertisements for available jobs may be found through regional and national newspapers, in the Jobcentre Plus website, and with specialized employment agencies.

EDUCATIONAL AND SKILLS DEVELOPMENT

The vast majority of companies will anticipate that you have a strong general quality of education, which will include GCSEs (grades A-C) in English and mathematics, or certificates that are comparable to that. In order to be in compliance with the legislation governing shift employment, you often need to be above the age of 18.

Additionally, employers could check for:

Previous experience working in a position that included providing assistance to customers.

A working knowledge of at least one non-native tongue (especially French and German).

Candidates who either reside in close proximity to the airport or who have their own means of transportation.

Prior to submitting your application for a permanent career, you may want to look for work on a temporary or seasonal basis.

There is a possibility that you may get this job by completing an apprenticeship first. The local labor market and the particular skill sets that businesses want from their employees will determine the kinds of apprenticeships that are accessible to people in your region.

Apprenticeships and Advanced Apprenticeships are two types of programs that offer a structured learning environment with an employer. You must be paid at least £95 a week if you are an apprentice, and it is likely that you will be paid more. According to the findings of a recent poll, the typical salary for apprentices is £170 per week. Your salary will be determined by the industry in which you work, as well as by your age, the region in which you reside, and the point in the apprenticeship program that you are now working toward.

Entry to Employment (e2e) is a program that may assist people who are not yet ready for an apprenticeship become ready for the workforce. In addition, young people between the ages of 14 and 16 may be eligible to participate in Young Apprenticeships. You may get further information by speaking with a Connexions personal advisor or visiting the website www.apprenticeships.org.uk.

In Scotland, Wales, and Northern Ireland, the system for obtaining an apprenticeship is structured quite differently.

My World of Work may be found online at www.myworldofwork.co.uk/modernapprenticeships; Careers Wales can be found online at www.careerswales.com; and for Northern Ireland, contact www.careersserviceni.com for further information.

A HANDFUL MORE TESTS MAY BE REQUIRED OF YOU.

Typically, your company will put you through some kind of organized training session as part of the onboarding process. This would include hands-on activities, movies, and talks addressing the following topics:

Acquaintance with the layout of the airport

What to do in an emergency and how to get out safely

Utilization of a system for public address

Managing the information included on computerized flight records

You may be given the opportunity to pursue work-based certifications such as the ones listed below:

NVQ Level 2 in Providing Aviation Operations on the Ground (Aviation Operations on the Ground)

NVQ Level 3 Certification in Ground Operations Coordination for the Aviation Industry.

SKILLS AND PERSONAL QUALITIES NEEDED

An information assistant at an airport must have:

Excellent communication abilities.

The capacity to promptly and effectively react to the needs and desires of customers.

Dealing with challenging circumstances requires tact and diplomacy.

The capacity to contribute effectively to a group effort.

Competence in using computers.

Smart appearance.

YOUR OPPORTUNITIES IN THE LONG TERM

After gaining sufficient experience, you may be promoted to a management role, such as flight dispatcher, where you would be responsible for supervising all elements of aircraft turnarounds.

You may advance into other operational sections of the airport, or you could even be trained to work as cabin staff.